Question 1

Are there any restrictions on what personal items and furniture a resident may bring with them?

Accepted Answer

All furniture must comply with current fire regulations. You may have your own paintings and photos hung in your room. Please ensure all your clothing is marked with your name as our laundry caters for all our residents.

Question 2

What is included in fees?

Accepted Answer

Residential or nursing care, all meals, heat & light, and laundry.

Question 3

When may I visit my loved one in Viewlands House?

Accepted Answer

Family and friends may visit at any time.

Question 4

What is your resident to staff ratio?

Accepted Answer

Our resident to staff ratio varies according to the needs of the residents in the home at the time. This is checked by our manager using the Indicator of Relative Need (ioRN) dependency tool to ensure that the needs of all residents are met every day.

Question 5

Will you be able to support my loved one if their needs become more complex?

Accepted Answer

Viewlands House is equipped and staffed to provide nurse-directed care as required so in most cases, a resident can continue to stay in Viewlands House.

Question 6

Can you support residents with dementia?

Accepted Answer

We are not a designated dementia unit but we can support residents whose dementia is mild.

Question 7

Do you arrange excursions for residents?

Accepted Answer

We arrange trips by either minibus or private car to local garden centres, tea rooms and gardens. Most of these trips are in the summer months, but there also short trips in December to see the Christmas lights and the decorations in Dobbies, or Glendoick Garden Centre.

Question 8

What entertainment is provided for residents?

Accepted Answer

We have a dedicated activities organiser who plans a weekly list of activities e.g. exercises, crafting, skittles, curling, mini-golf, bingo, quizzes and wordsearch to name but a few. We also aim to have a visiting entertainer once a month or so as well as a visiting pantomime around Christmas time.

Question 9

What food options are available for residents?

Accepted Answer

Breakfast is generally served in your own room, but residents are encouraged to come to the dining rooms for their main meals. A three-course lunch is served each day with a lighter meal in the evening. We can cater for special dietary requirements.
 Our chefs provide a wide variety of dishes, with occasional special meals featuring the option of cuisines from different countries.

Question 10

Where can I see your Care Inspectorate Report?

Accepted Answer

This is always on display on our notice board in the hallway. A copy can be viewed directly on the Care Inspectorate website here. (https://www.careinspectorate.com/index.php/care-services?detail=CS2003009778&q=viewlands&fq=!(ServiceStatus:$Cancelled$)&sort=&startr=0&message=%3Cb%3EResults%20for:%3C/b%3E%20&sCondition=null)

Question 11

Can residents freely come and go from Viewlands House?

Accepted Answer

Of course, residents are encouraged to continue with any clubs and activities previously enjoyed.

Question 12

Can residents accompany friends and family on trips away from Viewlands House?

Accepted Answer

Yes, we have often had residents go on trips away for events such as family weddings or at Christmas. We have even had a resident go off to visit her son in Malaysia for a month!

Question 13

Can guests stay overnight?

Accepted Answer

We can’t accommodate overnight visitors, but family and friends may join a resident for lunch and/or the evening meal in either the conservatory or the upper lounge for a modest charge.

There is lots of reasonably priced accommodation within a few minutes’ walk or drive of Viewlands House, should visitors wish to stay overnight locally when visiting.

https://www.pkc.gov.uk/article/14963/Perth-City-local-bus-service-timetables(https://www.pkc.gov.uk/article/14963/Perth-City-local-bus-service-timetables)

Question 14

Are there any additional costs on top of the basic fees?

Accepted Answer

Hairdressing, newspapers, telephone, trolley shop purchases are an example of additional costs. There is occasionally a nominal charge for trips.

Question 15

Does Viewlands House have good public transport links?

Accepted Answer

A number 12 bus stops outside Viewlands House, and the numbers 7 and 8 stop fairly nearby.

Timetables can be viewed here: https://www.pkc.gov.uk/article/14963/Perth-City-local-bus-service-timetables(https://www.pkc.gov.uk/article/14963/Perth-City-local-bus-service-timetables)

Question 16

Is there parking at Viewlands House?

Accepted Answer

Yes, there are two car parks on either side of the House.

Question 17

How independent are Viewlands House residents?

Accepted Answer

This varies from being very independent and still driving, to requiring 24-hour nursing care.

Question 18

Can residents manage their own affairs?

Accepted Answer

Residents should be able to manage their own affairs or have a Power of Attorney in place. The staff at Viewlands House will not get involved with a resident’s finances.

Question 19

How does Viewlands House support people of faith?

Accepted Answer

We are pleased to hold services led by faith groups in Viewlands House. Residents can also continue to go to their own place of worship.

Question 20

What is the Viewlands House policy on smoking?

Accepted Answer

Smoking is not allowed anywhere in the house.

Question 21

How can I support Viewlands House?

Accepted Answer

We run a fundraising summer fete to which friends, family and local community members are cordially invited.
Many families also choose to remember their loved ones by making a donation to Viewlands House.

If you’d rather support by providing practical help, we welcome new Friends of Viewlands House, and from time to time we have vacancies on our Board of Trustees.

If you’d like to get involved, please email info@abbeyfieldviewlands.org.uk
(mailto:info@abbeyfieldviewlands.org.uk)
You can also support Viewlands House fundraising at no additional cost by doing your online shopping via easyfundrtaising
https://www.easyfundraising.org.uk/causes/abbeyfperthsocltd/
(https://www.easyfundraising.org.uk/causes/abbeyfperthsocltd/)

Viewlands House

Resources

Viewlands House Brochure

Resident Application Form

Gift Aid Form

Our Fees

Interested in working at Viewlands House?
Please email us at info@viewlandshouse.org.uk

Telephone: 01738 639841
Email: info@abbeyfieldviewlands.org.uk